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IFMA CFM Exam Syllabus Topics:
Topic
Details
Topic 1
- Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.
Topic 2
- Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.
Topic 3
- Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.
Topic 4
- Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.
Topic 5
- Leadership and Strategy: This domain focuses on the competencies of Facility Managers in strategic planning and alignment with organizational demands. It covers policies, procedures, compliance issues, individual and team management, leadership qualities, relationship management, change management, corporate social responsibility, and understanding external factors affecting facility management.
Topic 6
- Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.
Topic 7
- Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.
Topic 8
- Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.
Topic 9
- Project Management: This section focuses on the planning and design phases of projects. It includes execution and delivery processes along with evaluation techniques to ensure successful project outcomes within facility management contexts.
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IFMA Certified Facility Manager Sample Questions (Q143-Q148):
NEW QUESTION # 143
What is the calculation for the building efficiency ratio?
- A. The usable area divided by the rentable area, multiplied by 100
- B. The common area divided by the usable area, multiplied by 100
- C. The rentable area divided by the gross area, multiplied by 100
- D. The gross area divided by the usable area, multiplied by 100
Answer: C
Explanation:
Thebuilding efficiency ratiois a key metric infacility and real estate management, used to determinehow efficiently a building's space is utilized. TheIFMA Real Estate and Property Management competency defines the formula as:
A black and white image of a circle with black text AI-generated content may be incorrect.
* Option B (Correct): This formula showshow much of the gross building area is rentable, making it a critical factor in leasing decisions.
* Option A (Common Area / Usable Area)doesnot measure building efficiency, but rathercommon area factor.
* Option C (Gross Area / Usable Area)isnot a standard efficiency metric.
* Option D (Usable Area / Rentable Area)measurestenant efficiency but not building efficiency.
Ahigher efficiency ratiomeansless wasted space and more rentable revenue.
NEW QUESTION # 144
What are the three Rs of sustainability?
- A. Reduce, remove, and replace
- B. Reduce, reuse, and repurpose
- C. Reduce, reuse, and recycle
Answer: C
Explanation:
The three Rs of sustainability (Option C) are Reduce, Reuse, and Recycle, which form the foundation of waste reduction and environmental conservation.
Why Option C is Correct?
* Reduce: Minimizing resource use to decrease environmental impact.
* Reuse: Repurposing items instead of discarding them.
* Recycle: Processing waste into new products to prevent landfill accumulation.
* IFMA's Environmental Stewardship & Sustainability competency stresses waste reduction and sustainable facility operations as a critical FM responsibility.
Why Other Options Are Incorrect?
* Option A (Reduce, remove, and replace): This does not align with sustainability principles.
* Option B (Reduce, reuse, and repurpose): Repurposing is similar to reusing, but recycling is the correct third element.
NEW QUESTION # 145
What is the BEST course of action for a facility manager to take when an engineer continues to lag behind other engineers in productivity?
- A. Use the engineer as an example of how not to perform to other engineers.
- B. Give the engineer a chance to correct his deficiencies on his own.
- C. Report the engineer to Human Resources.
- D. Develop a performance improvement plan with the engineer.
Answer: D
Explanation:
Developing aperformance improvement plan (PIP)is the best approach as it aligns withIFMA's core competency in Leadership and Strategy, which emphasizes employee development, motivation, and productivity improvement.
* Performance Evaluation:Facility managers must assess performance issues objectively and identify specific areas where improvement is needed.
* Coaching and Training:Providing support, mentorship, and training ensures employees have the necessary tools to succeed.
* Action Plan:A structuredPIPoutlines clear expectations, performance metrics, and a timeline for improvement.
A, using the engineer as a negative example, is unprofessional and can damage team morale.B, reporting to HR, should only be considered if there is a behavioral issue or policy violation.D, allowing the employee to correct deficiencies independently, does not provide sufficient managerial oversight.
Bydeveloping a performance improvement plan, the facility manager fosters asupportive and productive work environment, ensuring alignment with both employee development and business objectives.
NEW QUESTION # 146
What is the PRIMARY purpose of the Incident Command System (ICS)?
- A. Respond to large incidents.
- B. Effectively respond to any incident.
- C. Meet the needs of large operational staff.
- D. Avoid duplication of efforts in any incident.
Answer: B
Explanation:
TheIncident Command System (ICS) is designed to manage any type of incident effectively, regardless of size.IFMA's Risk Management competencyincludesemergency preparedness and response coordination.
* Option C is correctbecause ICSprovides a standardized response structure adaptable to any situation.
* Option A (Large Incidents Only)is incorrect because ICS applies toboth small and large incidents.
* Option B (Avoid Duplication)is a benefit butnot the primary purpose.
* Option D (Operational Staff Management)is a function butnot the central goal.
ICS is widely used indisaster management, security incidents, and emergency response.
NEW QUESTION # 147
What does CAFM stand for?
- A. Computer-Aided Facility Management
- B. Computerized Assistant Facility Management
- C. Certified Associated Facility Manager
Answer: A
Explanation:
CAFM stands for Computer-Aided Facility Management (Option C), a software system used to manage and optimize facility operations.
Why Option C is Correct?
* CAFM software helps FM professionals track assets, schedule maintenance, manage space, and streamline operations.
* IFMA's Technology Core Competency highlights the importance of digital tools like CAFM in modern facility management.
Why Other Options Are Incorrect?
* Option A (Computerized Assistant Facility Management): This is not a recognized term in FM.
* Option B (Certified Associated Facility Manager): CAFM is a technology, not a certification.
NEW QUESTION # 148
......
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